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Author Topic: Third Party Support Staff - Would you? Do you?  (Read 4515 times)
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Thomas
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« on: March 11, 2009, 02:43:24 PM »

I know most companies on here will have more than one support staff - who are they?  Another owner, an employee or do you use another company to help with support?

What are your experiences on any of these options, both the positives and negatives?  Are there many companies offering specialise, webcasting support solutions?
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sam
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« Reply #1 on: March 27, 2009, 04:10:33 PM »

I don't like it when the customer support is obviously all based in India if the staff are useless.  As long as my problems get fixed I don't really mind, but I trust all in house support a lot more!!
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mike
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« Reply #2 on: April 02, 2009, 12:57:54 AM »

I don't care who answers it, as long as they know what they're talking about and they're fast.
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24Shells
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« Reply #3 on: April 04, 2009, 11:40:14 PM »

As a customer I would worry more about timely and quality reply more than the location of a support staff, but as a company I think it is more convenient to have staff with physical access to you due to control and management benefits.
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